Shipping policy

- UPDATED 4/20/25 -

In order to process orders faster we will no longer combine shipping.

Shipping times vary depending on pre-order. Please refer to banner on homepage for current TAT. We try our best to communicate any delays in posted TAT.

Rugged Rugrat is not responsible for change of address after an order is placed. 

Rugged Rugrat does not assume responsibility for shipping delays, mechanical failures of delivery trucks or airplanes, weather conditions, or any other shipping issue or delay once your package leaves our shop. Please note that we do not provide any refunds or redeliveries for delivery-related delays and damages included, not limited to: package loss, damage, shipping delay, or theft. To protect your shipment we strongly advise you purchase the Route Package Protection service offered at checkout. For customers who opt-out of Route Package Protection, we are unable to provide any refunds or redeliveries for delivery-related delays and damages included, not limited to: package loss, damage, shipping delay, or theft.

When you purchase Route Package Protection during checkout your package is insured from loss, damage, shipping delays, and theft.

You can report an issue with your Rugged Rugrat order to Route:

1. directly through their mobile app (iOS or Android);
2. through the email you receive from Route after placing your order;
3. or by going to claims.route.com.

The Route team is ready to assist you with any questions you may have. Please note: you will be required to provide adequate photo evidence of the issue you’re submitting a claim for. Without photos or other supporting information, your claim may be denied. Take a picture of the damaged package upon delivery using your smartphone or digital camera and submit to the Route Team when requested.

Rugged Rugrat will not be responsible for the handling of any claims filed with Route Parcel Protection.

You can learn more about Route Package Protection here.